The global provider is recognized for its strong overall performance in the CX outsourcing industry
Sitel Group, one of the largest global providers of customer experience (CX) products and solutions, has announced that it has received the 2022 Latin American Competitive Strategy Leader Award for Outstanding Performance in the CX Outsourcing Services Industry. The award was presented by Frost & Sullivan, a research and consulting firm that helps clients accelerate growth.
Before determining the final recipient of the award, Frost & Sullivan applies a rigorous analytical process to evaluate several nominees for each category. The process involves a detailed assessment of the two-dimensional best practice criteria for each nominated company.
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“It’s a great honor to be recognized by Frost & Sullivan for our Latin American operations and strategy.”
“It is a great honor to be recognized by Frost & Sullivan for our Latin American operations and strategy,” said Eduardo Endo, Chief Operations Officer - America, Sitel Group. “Our organization is disrupting the market with our solid value proposition, our first-class EXP + offerings and our expertise in providing customized solutions to our customers. We always put our people first, implementing the best practices, methodologies and digital tools in the industry to support them. ”
According to the report, Sitel Group empowers employees to provide exceptional CX services, rewarding initiative, ingenuity and passion at work. Its strategy to build human capital and effectively provide robust customer support is what sets Sitel Group apart from other CX service providers. Due to its strong overall performance, Sitel Group wins the Frost & Sullivan 2022 Latin American Competitive Strategy Leadership Award in the CX Outsourcing Services Industry.
“At the forefront of creating meaningful customer connections is Sitel Group Enterprise Experience Platform (EXP +), a flexible cloud-based solution built to leverage proprietary IP. When combined with key technology partners, it provides customers with the highest quality, end-to-end solution, ”said Juan Gonzalez, Research Director, Frost & Sullivan.
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